Exchange and return
You have a right of withdrawal of fourteen (14) calendar days from the date of receipt or withdrawal of your entire order.
During these periods, You may return the undamaged Products, provided that you justify the reason. In the event of damaged Products received, the procedure of article 7.3 will apply.
All Products may be subject to withdrawal, except those excluded by law in Article L221-28 of the Consumer Code, for example Products that have been personalized at your request, or again the Products having been unsealed, etc.
Returned Products must be intact and complete and must not have been subject to prolonged use.
Attention, to facilitate the good recovery of the Products, the latter must be provided with their untorn protective packaging.
To exercise your right of withdrawal, You can notify us by email at firstname.lastname@example.org, with a clear and unambiguous justification.
GARD&N SASU will acknowledge receipt of your withdrawal by email.
You must then return the Products to the Polhine workshop, no later than fourteen (14) days following your withdrawal by La Poste to the following address: Polhine, 7 rue Jean l'Evêque 08200 SEDAN. The return costs via La Poste are your responsibility (with the exception of a defective Product upon receipt, or an error by GARD&N SASU when sending the Product).
GARD&N SASU undertakes to reimburse you for all sums paid upon receipt of the Product that You have sent to us at the following address: Polhine, 7 rue Jean l'Evêque 08200 SEDAN. As an indication, it generally takes between one (1) to three (3) weeks for a return to the Polhine warehouses.
GARD&N SASU will reimburse You for the returned Products, subject to compliance with the conditions mentioned above, as well as the standard “one way” delivery costs for the latter if You return your entire order. “One-way” delivery costs with supplements are reimbursed within the limit of the standard delivery costs. It is specified that the “one way” delivery costs will be reimbursed separately.
If You do not return your entire order and keep one or more Products ordered, the amount of the "one-way" delivery costs will not be reimbursed by GARD&N SASU.
Reimbursement will be made by bank transfer or Paypal.
You also have the option of requesting an exchange, within fourteen (14) days of receipt of the Product.
You can return the Product to be exchanged to the Polhine workshop, 7 rue Jean l'Evêque 08200 SEDAN, at your expense.
7.3. Special case of a non-compliant Product
GARD&N SASU advises you to check the Product at the time of its delivery and in the event that the Product delivered is non-compliant (Product error, defective or seriously damaged Product), to make written reservations at the latest within three (3) days following this delivery, with GARD&N SASU.
In all cases, the legal warranties will apply. Thus, the non-compliant Product delivered may only be the subject, initially, of replacement or repair. However, if the new Product received does not suit you, You may exercise, where applicable, your right of withdrawal within the time remaining to run.
For Products reported to be non-compliant within three (3) days of delivery, GARD&N SASU nevertheless allows you to exercise your right of withdrawal and obtain reimbursement for the Product pursuant to the provisions of Article 7.1, without going through repair or replacement, as provided for by the legal guarantee of conformity.